CUDOS Creative Limited — Terms & Conditions
(Applies to all services unless otherwise specified)
1. About Us
CUDOS Creative Limited (“we”, “us”, “our”) provides brand, design, digital and marketing services. These Terms & Conditions apply to all services, products and digital materials we supply unless agreed otherwise in writing.
By accessing our website or engaging our services, you agree to these Terms & Conditions.
2. Payment Terms
Payment terms are set out in your proposal or invoice. Unless otherwise specified:
- A 50% deposit is required to secure your project.
- The remaining 50% is due upon project completion.
- All invoices are payable within 14 days.
- Refunds are not available once work has commenced.
- Work may be paused if payments fall overdue.
3. Confidentiality
Both parties agree to treat all confidential business, strategic or personal information shared during the project as private and not disclose it to any third party unless required by law or with written permission.
Any materials, processes, methodologies or frameworks belonging to CUDOS Creative Limited remain confidential and must not be shared externally.
4. Intellectual Property & Copyright
4.1 Copyright Ownership
All designs, creative work, concepts, illustrations, brand assets, digital materials and any other deliverables created by CUDOS Creative Limited remain our intellectual property unless we agree to a formal copyright transfer in writing.
4.2 Licence to Use
Upon full payment, the client receives a permanent, worldwide, royalty-free licence to use the final approved assets for their business purposes. This licence includes use across print, digital, social, advertising, packaging and marketing materials.
Unless stated otherwise in your proposal, all supplied assets — including images, graphics, icons, illustrations and licensed typefaces — are licensed and usable globally.
4.3 Exclusions
- Working files are not provided. Raw design files, editable source files, layered artwork, sketches, drafts or templates will not be supplied unless specifically requested. If supplied, this will be subject to additional fees.
- Fonts included in brand deliverables are provided under the terms of the original font foundry. The client may need additional licences for extended use.
- Third-party stock assets must be used under their original licence terms.
4.4 Portfolio Rights
We may showcase completed work in our portfolio, website, presentations and marketing materials unless you request otherwise in writing.
5. Usage Restrictions
The client must not:
- resell, sub-license or redistribute the work
- alter the brand identity in ways that misrepresent or damage the integrity of the design
- share internal strategy documents, brand guidelines, training materials or proprietary tools developed by CUDOS Creative Limited
All CUDOS proprietary materials remain our exclusive property.
6. Client-Provided Assets
The client is responsible for ensuring any materials they supply — such as logos, photos, copy, brand assets or data — are legally owned or licensed for use. The client indemnifies CUDOS Creative Limited against any claims arising from client-supplied materials.
7. Project Changes & Additional Work
Work outside the agreed scope, including additional design rounds, new concepts, added pages, new deliverables or changes requested after approval, will be quoted and billed separately.
8. Timelines & Delivery
We will always aim to meet agreed timelines. However, delivery dates may change if:
- required content or approvals are delayed
- the project scope changes
- external factors occur beyond our control
We will communicate any changes promptly and clearly.
9. Project Pauses
If the client delays providing feedback, approvals, content or required information, the project may be paused. Paused projects will be rescheduled based on current studio availability and may result in adjusted timelines. Additional fees may apply if extended delays require re-scoping or re-starting work.
10. Cancellation
If the client chooses to cancel the project after work has commenced, all payments made up to that point are non-refundable.
Any remaining work will be billed based on time spent.
11. Artwork Approval & Client Responsibility
Before any artwork, designs, campaigns, print files or digital assets are released, the client must approve the final version in writing.
This written sign-off confirms that all details — including spelling, imagery, colours, layout, dates, data and legal information — have been checked and are correct.
Once approved, the client accepts full responsibility for any errors, omissions or required changes discovered after sign-off.
Any amendments requested after approval will be charged as additional work.
12. Liability
We deliver our work to a professional standard. However, we are not liable for:
- business decisions or outcomes based on our work
- financial loss, loss of profit or indirect damages
- errors caused by third-party platforms, suppliers or hosting
- issues arising from client-provided materials
- errors or issues appearing in artwork or design after the client has provided written approval
Before final files are released, the client must approve all artwork in writing and accepts full responsibility for the accuracy of the approved content.
Our total liability is limited to the amount paid for the project.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
14. Feedback & Testimonials
We may request feedback or a testimonial upon project completion.
This is optional, but gratefully appreciated and helps us continuously improve our service.
15. Referrals
We welcome referrals and, where possible, will return the favour when opportunities arise.